Velio — Pricing & editions

Basic

The full telephony core, extend à la carte.

€40/ agent / mo

billed annually · 2 months free

From €120/mo · minimum 3 seats

Agent seats3–20
Concurrent channels20
Contact centers3
Storage + off-site DRIncluded

Get in touch

Most chosen

Complete

Everything in Basic, with multichannel and CRM included as standard.

€40/ agent / mo

billed annually · 2 months free

From €800/mo · minimum 20 seats

Agent seats20–50
Concurrent channels40
Contact centers6
Storage + off-site DRIncluded

Get in touch

Extended

The entire platform, including on-call routing and API access.

€40/ agent / mo

billed annually · 2 months free

From €2,000/mo · minimum 50 seats

Agent seats50–100
Concurrent channels60
Contact centers10
Storage + off-site DRIncluded

Get in touch

Custom

More than 100 agents, more than 60 channels, or specific requirements? We scale to fit.

Discuss custom

compare

What's in every edition?

The telephony core is identical everywhere. Editions differ in scale, roles and how far Velio reaches outward.

	Basic€40 / agent	Complete€40 / agent	Extended€40 / agent
In every edition
Bring Your Own Carrier your own SIP trunk & numbers · no carrier lock-in	✓	✓	✓
Telephony, queues & IVR	✓	✓	✓
Teams & staffing, Lite Builder	✓	✓	✓
Realtime dashboards & reporting	✓	✓	✓
Call recording & retention policy	✓	✓	✓
Voicemail per contact center & on-call	✓	✓	✓
Nextcloud Talk · own storage · OIDC/SSO · directory search	✓	✓	✓
MFA & audit trail	✓	✓	✓
Off-site DR geo-redundant backup, per customer	✓	✓	✓
Storage enough for 30 days of recordings & voicemail · or your own Nextcloud = unlimited	✓	✓	✓
Scale & roles
Agent seats €40 / agent · handle conversations	3–20	20–50	50–100
Supervisors included, no extra cost	3	8	15
Admins included · capped for security	2	3	5
Concurrent channels concurrent · 1 channel = 1 external connection	20	40	60
Contact centers expandable with add-on → 4 / 8 / 13	3	6	10
Features that scale up
Multichannel (web chat)	+ add-on	✓	✓
CRM integration coming soon	+ add-on	✓	✓
On-call routing	+ add-on	+ add-on	✓
API access + reporting via API coming soon	–	–	✓

✓ included + add-on available separately – not available in this edition

à la carte

Add-ons

Extend your edition separately — recurring, per month. Annual billing gets the same 2-months-free discount.

Basic

Multichannel

Full web chat channel alongside telephony.

€49 / mo

Basic

CRM integration coming soon

Integration with your CRM system.

€39 / mo

Basic & Complete

On-call bundle

On-call capability + 3 escalations per bundle. Participants are regular agent seats. Also extra in Extended.

€39 / mo

Every edition

CC expansion

One-time +25% contact centers → 4 / 8 / 13.

€19 / mo

All prices are excluding VAT. VAT is deductible for business customers.
With annual billing you get 2 months free (≈16.7% discount); the annual price shown is the effective monthly price, billed annually in advance.
The price is per agent — the users who handle conversations. Supervisors and admins are included, within the limits shown.
On-call participants are regular agent seats; the on-call bundle provides the escalations, not the people.
Channels are concurrent (simultaneous calls); agents, CCs and escalations are counts.
Off-site DR is standard in every edition — the geo-redundant backup of your storage volume.
Recordings are kept for 30 days, history up to 1 year (GDPR-compliant). Need more storage? Connect your own Nextcloud for unlimited space.
Bring Your Own Carrier: you connect your own SIP trunk and phone numbers. Velio does not provide a SIP trunk, PSTN connection or phone numbers — it is the software platform that unlocks your carrier.